Learning Culture through Psychological Safety
For many organizations, learning is slow, episodic, and ineffective. Chronic lack of attention to learning have a direct impact on innovation, adaptation, and performance.
We work with leaders and teams to cultivate the two ingredients for a learning culture. Psychological Safety: an environment where people can speak up and challenge the status quo without fear. Motivation & Accountability: a culture where we hold ourselves and each other accountable to meet demanding goals.
Since our founding, the principles of psychological safety have been at the heart of the programs and practices we bring to our partners. With the support of our advisor Amy C. Edmondson, the world’s leading scholar on the topic, we have used research backed strategies to create simple, but powerful methods to help organizations build cultures of continuous learning.
A national nonprofit organization that provides health care services was already facing significant headwinds before the arrival of the COVID-19 pandemic. And, as an organization committed to providing equitable access to health care for all people, the team was deeply affected by the 2020 protests for racial justice.
Even as the needs of the patients and communities they served increased, leaders in the organization recognized that it was critically important to foster a culture where everyone could speak up with their ideas, listen deeply to each other, and learn together through a turbulent time.
August worked with this partner to quickly create and deliver a set of trainings focused on psychological safety and leading through change with empathy. Leaders and team members reported feeling better equipped to navigate the unique challenges of 2020. The result was an organization that could operate with humanity while still making progress on its ambitious community service goals.
Explore more about this story in our blog post, From Lead by Telling to Lead by Listening.
Measure the current state, strengths, and weaknesses of learning culture on your teams
Customize and codify psychological safety practices to support full scale rollout
Build the capacity of leaders to cultivate psychological safety and support high performance
Develop the knowledge and skills of intact working teams to innovate, adapt, and perform