Psychological Safety through a Learning Culture
A national nonprofit organization that provides health care services was already facing significant headwinds before the arrival of the COVID-19 pandemic. And, as an organization committed to providing equitable access to health care for all people, the team was deeply affected by the 2020 protests for racial justice.
Even as the needs of the patients and communities they served increased, leaders in the organization recognized that it was critically important to foster a culture where everyone could speak up with their ideas, listen deeply to each other, and learn together through a turbulent time.
August worked with this partner to quickly create and deliver a set of trainings focused on psychological safety and leading through change with empathy. Leaders and team members reported feeling better equipped to navigate the unique challenges of 2020. The result was an organization that could operate with humanity while still making progress on its ambitious community service goals.
Explore more about this story in our blog post, From Lead by Telling to Lead by Listening.
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