Changing an organization’s established ways of working can feel profound, even thrilling, at the pilot stage. 

Resilient organizations learned to let go of their need for certainty in 2020. In more ordinary times, detailed planning could minimize wasted time...

What did 2020 reveal about what is possible?

2020 was hard. We struggled to survive the COVID-19 pandemic. Millions of people fought for racial...

I’ve always had a fraught relationship with numbers and data. Some of my earliest memories are of doing math with my grandmother, a retired Hong Kong...

This article is the first of an ongoing series, “You Watch What You Measure” on how we are evaluating and measuring our impact at August.